BuildNKeep is a brand of NAP Designs. We keep cancellation simple and fair — this page explains how to cancel at each stage and what happens when you do. For money-back rules, see our Refund Policy.
Cancelling before you approve the service plan
After you place an order, we send a service plan for your approval. You can cancel anytime before approving that plan — no build work has started yet, and the first month's fee you paid at order is refundable as described in the Refund Policy.
Cancelling during the build
Once you approve the service plan, the build starts. If you cancel during the build, work stops and any refund depends on how much work is already done — see the Refund Policy. We'll always tell you where things stand before you confirm the cancellation.
Cancelling your monthly keep subscription
- You can cancel the monthly keep subscription anytime — there is no lock-in and no cancellation charge.
- Cancellation takes effect at the end of your current paid month. Your site or app stays live until then; the month already paid for is not refunded.
- After the paid period ends, we take the product offline. We keep your project safe for 30 days after that, so you can change your mind and reactivate — just contact support or pay from your dashboard.
- Want to keep the product without the monthly fee? You can buy out the full source code anytime before or after cancelling — the keep fee stops the moment the buyout completes.
Buyout orders
Buyout orders are paid one-time at go-live. You can cancel anytime before go-live; after the buyout payment is made and the source is delivered, the order cannot be cancelled (see the Refund Policy for the rules on completed work).
If a payment fails or stops
If a monthly payment fails, we'll remind you and retry. If the fee stays unpaid, the subscription is treated as cancelled and the product goes offline after the paid period, with the same 30-day safety window to reactivate.
How to cancel
- Open a ticket from your dashboard Support page saying you want to cancel, or
- Email us at support@buildnkeep.com from your registered email.
We confirm every cancellation in writing within one business day, including the exact date your service ends.
Cancellations by us
We may cancel an order or subscription for non-payment, misuse, or content that breaks our Terms & Conditions. If we cancel for any reason other than these, unused paid time is refunded.
Questions
Anything unclear? Write to support@buildnkeep.com — we're happy to walk you through it before you order.